We accept order cancellation before the product is shipped or produced. We usually ship within 1-3 days. If your order has been successfully canceled, our customer service will notify you. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out. You will need to wait to receive your order and then send it back to our return address to obtain a refund.
Returns (if applicable)
We accept the return of products by mail. If for any reason you are not happy with your purchase, you can return your item within 90 days for a refund (below exceptions apply).
· If 90 days have gone by since receiving your item, unfortunately, we can’t offer you a refund.
· To be eligible for a return, your item must be unused, saleable, and in the same condition that you received it. It must also be in the original packaging.
· We do not refund items sent to an incorrect address given by the customer. Please make sure that the address you provide is accurate.
· Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
· Additional non-returnable items:
Downloadable software products
Some health and personal care items
Missing item(s), wrong item(s) or incorrect package sent
During delivery, please make sure the package is in good condition (no sign of being opened) and confirm the contents before signing the package.
For any issues, please contact us and follow our warranty process:
1. Provide your order number.
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions after the problem is confirmed by Ivamvo:
If there is an item missing, we will resend the missing item/accessory for free within the warranty period.
If we have shipped the wrong item, we will either refund you in full or dispatch an alternative item (if applicable and available) and Ivamvo will decide whether you need to return the wrong product or not.
Refunds (if applicable)
How to complete your return:
1. Email us at firstname.lastname@example.org with your receipt or proof of purchase.
2. Follow the return instructions provided by our team.
Tips: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
After we have processed your refund, it usually takes 1-4 business days for your bank to put your funds' bank into your account. If you haven’t received a refund yet, please check your bank account again first. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at email@example.com.
NOTE: Please contact our Customer Service at firstname.lastname@example.org to get the return address.
Refunds for the returned items will be processed in 1- 4 business days after we receive your package. During high-peak seasons like Black Friday or Christmas, additional time of up to 1 week may be needed to process your refunds.
Sale items and discounted orders (if applicable)
Only regular priced items may be returned. Sale items and orders placed with a discount code cannot be returned.
Exchanges (if applicable)
We only replace items if the products themselves are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
. Claims about defective products can only be made 7 days after receiving your order.
Tips: Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.